Frequently Asked Questions
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When ordering personalized items, you'll have the opportunity to enter the name or phrase exactly as you'd like it to appear. For Arabic Name Necklaces, you can provide the name in Arabic or English, and we will handle the translation for you. A confirmation email will be sent with the details for your approval before production begins, ensuring everything is perfect.
Our jewelry pieces, including the Arabic Name Necklace and Ayatul Korsi Cuff, are crafted from high-quality, gold-plated stainless steel. They are designed to be waterproof, tarnish-free, and fade-resistant with proper care. To maintain their shine, avoid direct contact with chemicals like perfumes and lotions and store them in a dry place when not in use.
Our jewelry is designed to be waterproof and tarnish-resistant, which means you can wear it in the shower without fear of damaging it. However, to extend the life of your piece, we recommend removing it during prolonged water exposure and when engaging in activities that involve harsh chemicals.
We offer various chain lengths to ensure the perfect fit for everyone. A size guide is available on our product page, which includes a visual chart and recommendations based on common preferences. If you're gifting and unsure, the 18-inch chain is our most popular choice for its versatility.
Shipping times vary based on your selected method at checkout: Standard (7-10 business days) is free, and Express (2-3 business days) is available for an additional fee. Once your order ships, you'll receive a tracking number via email, allowing you to monitor its journey to you.
Please note that there is a processing time of 5 business days for personalized items such as Arabic Name Necklace to be made and ready to ship.
Yes, we proudly ship worldwide! International shipping is free for standard delivery. However, please note that customs fees, taxes, and duties imposed by your country are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Due to the custom nature of personalized items, they are not eligible for returns or exchanges. However, if your order arrives damaged or differs from what you approved, please contact us within 48 hours of receiving your package, and we'll make it right.
You can enter your discount code at checkout in the field labeled "Discount Code." Be sure to apply it before completing your purchase to see the savings reflected in your total. Only one discount code can be used per order.
If you notice an error in your order details, please contact us as soon as possible at support@lurox.co. We can make changes to your order if it hasn't yet entered the production phase.
Our customer service team is here to assist you! You can reach us via email at support@lurox.co, through our website's contact form, or by calling [customer service phone number] during business hours. We strive to respond to all inquiries within 24 hours.